Beyond the Phone:

The American Wheatley Inside Sales Team

Why is the president of American Wheatley not offended when people at trade shows ignore his outstretched hand and rush to meet the inside sales team beside him? It’s because he knows they are the lifeblood of the business.

American Wheatley’s inside sales team—composed of Shell, Ryan, and Nic—has over 40 years of collective experience in customer service. Though each of them brings their own personality and flare to the table, the baseline of American Wheatley customer service remains the same; our customers are our top priority.

A Day in the Life of Our Inside Sales Team

An average day for our inside sales team involves a busy yet focused routine of responding to customer emails and phone calls regarding everything from triple-duty valves to air receivers, to bladder expansion tanks. They are prepared to assist you in any way possible from when they arrive at their desks. Their wide range of knowledge allows them to address any questions regarding American Wheatley products and guide you in selecting the best options for your HVAC system. They can troubleshoot installation challenges or obstacles you may encounter in your system. In addition, when a customer has specific needs, our sales team collaborates closely with our engineering team to tailor our standard tanks to meet those requirements.

At American Wheatley, our inside sales team advocates for our customers, ensuring you get the answers you need, even if they don’t have the answers on hand. They keep track of your orders, implement requested changes, and follow up with production to guarantee prompt delivery. Throughout the day, their goal is to stay readily available to you by phone and email, so if any issues arise, you have plenty of time to contact them for answers.

Consistency Amid Change

Our inside sales team’s commitment to customers has remained consistent throughout the company and nationwide changes. They hold themselves to a high standard of delivering quality service to everyone they encounter. Not only do they work diligently to get back to customers in an efficient manner, but they address all aspects of your question, so you receive clear and thorough answers.

Whether you have worked with American Wheatley before or are reaching out to us for the first time to inquire about our product catalog, our team is excited to connect with you and help you find what you need.

An American Wheatley Cornerstone

For years, exceptional customer service has been a cornerstone of American Wheatley. Shell, Nic, and Ryan’s attention to each individual customer never falters, and they continue to show up for customers with positive attitudes every day. Our inside sales team will remain steadfast in getting your answers, processing your requests, and advocating for you as a valued customer.

Contact our expert sales team today to find the perfect solution for your HVAC system. We would love to hear from you!